Effective Date: September 2, 2025

Company: Mach Union Laboratories, Inc. Website: machunion.com

1. Introduction

Mach Union Laboratories, Inc. (“Mach Union,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our laboratory services.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

• Full name

• Email address

• Contact number

• Company or organization

• Billing and payment details

• Identification documents (if required for regulatory compliance)

b. Technical Information

• IP address

• Browser type and version

• Device information

• Pages visited and time spent

• Cookies and usage data

c. Laboratory Data

• Sample metadata (e.g., source, type, location)

• Test results and analysis reports

• Consultation records

3. How We Use Your Information

We use your information to:

• Provide laboratory testing and consultancy services

• Communicate with you regarding results, inquiries, and updates

• Maintain internal records and regulatory compliance

• Improve our website and services

• Send promotional or educational materials (with your consent)

4. Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

• Government agencies (e.g., DOH, DENR) for accreditation and compliance

• Authorized third-party service providers (e.g., courier, IT support)

• Legal entities when required by law or to protect our rights

5. Data Retention

We retain personal and laboratory data only as long as necessary for service delivery, legal obligations, and quality assurance. Archived data may be anonymized for research or statistical purposes.

6. Data Security

Mach Union implements strict security protocols including:

• Secure servers and encrypted communications

• Controlled access to laboratory data

• Regular audits and system updates

• Physical safeguards at our facilities

7. Your Rights

Under Philippine law (e.g., Data Privacy Act of 2012), you have the right to:

• Access and correct your personal data

• Withdraw consent at any time

• Request deletion or restriction of processing

• Lodge complaints with the National Privacy Commission

8. Cookies

Our website may use cookies to enhance user experience. You can manage cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

11. Contact Us

For questions or concerns about this Privacy Policy or your data, contact: 📧 info@machunion.com 📞 (02) 8553-8381 / (02) 8553-8382 / (02) 8553-8879 🏢 MACH UNION BLDG., 335 Real St. Alabang-Zapote Rd., Talon Tres, Las Piñas City, 1740 Philippines